Elegance. Service. Creativity

636 Washington St. Canton, MA 02021 / Phone: 781.828.4040 / E-mail: info@chryssies.com

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FREQUENTLY ASKED QUESTIONS

Q. Is an Appointment Necessary?

A:  We can generally accommodate walk-ins, but calling ahead of time will guarantee you a room! So essentially, nobut if you have the time to call, please do so.

 

Q. How Much Do I Have To Try On?

A: Appointments generally last for 1.5 hours. Occasionally they’ll run a bit longer. Plan your schedule that day to allow a 2 hour visit to our store.

 

Q. How Can I Make an Appointment?

A: Call us at 781-828-4040 or email us at info@chryssies.com. We promptly respond to all e-mail inquiries.

 

Q. How Long Do Orders Take To Come In?

A: Average arrival for bridal gowns is 5 to 8 months, this depends on the designer and time of year. Bridesmaid dresses take 3-4 months. Rush shipping is usually available at an extra charge – this depends on the dress style.

 

Q. How Do I Know What Size To Order?

A: A consultant will take bust, waist and hip measurements before determining a size. To ensure the best fit, we’ll likely ask you to try on our samples. Unlike a dress off-the-rack from Nordstrom’s, these will not fit like a glove initially. Alterations are almost always needed to adjust the gown to fit perfectly – which always our goal!

 

Q: Are Alterations an Additional Cost?

A:Yes. Alterations are an additional charge which is determined at the first fitting. Some gowns will incur more fees in alterations than others – this is mainly dependent on the style of gown and how it forms to your body.

 

Q. Where Are The Gowns Shipped?

A: All orders are shipped to Chryssie’s Bridal. Upon arrival all gowns are inspected and then the bride is notified.

 

Q. What Is Your Return Policy?

A: As is consistent with the bridal industry standard, all purchases are final.

 

Q. What Is The Price Range At Chryssie’s Bridal?

A: Wedding gowns range from $500 to $2500. Bridesmaids gowns range from $150 to $400.

 

Q. How Can I Ensure That My Bridesmaids Are Ordering The Correct Size?

A: Make sure your bridesmaids get measured properly. If in question - measure twice. The most common mistake made is measuring too far down for the waist measurement. The waist is measured at the smallest part of the torso, above the belly button - not where you wear your jeans. Also note that bra size is not adequate substitute for a bust measurement. Most importantly, do not guess at your size!

Please remember, you can always have a gown taken in, but you may not have enough fabric to release the sides. The Chryssie’s Bridal staff is here to suggest a size for you. Essentially, the final decision is made by the customer.

***Extra length is usually necessary if you are 5'8" or over. Please consider the heel height you will be wearing.

 

Q. What Happens If I/My Bridesmaids Order The Wrong Size Gown?

A: As is consistent with industry standards, most designers do not offer an exchange policy and all purchases are considered final. Bridesmaids gowns are cut just for your order and are not stocked. When Chryssie’s Bridal places your order for your bridesmaids gowns, the gowns are cut from the same dye lot of fabric and in the sizes you requested.